Last updated: 26 October 2026
1. About us
Goodie Shop (www.goodieshop.co.uk) is a trading name of Two Acorns Ventures Ltd, a company registered in England and Wales with company number 17543968. Our registered office is 25 Hardy Street, Hull, HU5 2PL, United Kingdom. You can contact us at hello@goodieshop.co.uk.
2. These terms
These terms apply to every order you place on our website. Please read them before ordering. If you are buying as a consumer, you have legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in these terms affects those rights.
3. Your order
- When you place an order, we will email you to acknowledge it. This does not mean we have accepted it.
- Our contract with you starts when we email you to confirm your order has been accepted or dispatched.
- Our minimum order is 20 bags. We may decline an order, for example if an item is unavailable or a price was shown incorrectly. If we do, we will tell you and refund any payment in full.
- Please check your order carefully, including bag contents, quantities and delivery address, before you pay.
4. Prices and payment
- Prices are shown in pounds sterling (GBP) and include any VAT that applies. Delivery charges are shown at checkout before you pay.
- Payment is taken by card when you place your order. Payments are processed securely by our payment provider; we never see or store your full card details.
5. Delivery
- We deliver to addresses in the United Kingdom only.
- We usually dispatch orders within 2-3 working days. Any delivery times we give are estimates. If your party date is close, please contact us before ordering.
- Delivery is free on orders of 25 bags or more, unless stated otherwise at checkout.
- Responsibility for the goods passes to you when they are delivered to the address you gave us.
- If we have not delivered within 30 days of accepting your order, you may cancel and receive a full refund.
6. Product information, allergens and safety
- Some of our products contain sweets and other food. These may contain, or be made alongside, common allergens such as milk, eggs, wheat (gluten), soya and nuts. Please read the product information and contact us before ordering if anyone receiving a bag has an allergy or dietary requirement.
- Some toys and craft items contain small parts and are not suitable for children under 3 years. Please follow the age guidance and warnings on each product and supervise young children.
- Images are for illustration. Colours and designs of individual items may vary slightly from those shown.
7. Your right to cancel
- For ready-made items that are not built to your choices, you may cancel within 14 days of receiving your goods without giving a reason. Email us to cancel, then return the items unused and in their original condition within 14 days. You pay the cost of return unless the goods are faulty or not as described. We will refund you within 14 days of receiving the goods back, or proof that you have sent them.
- The right to cancel does not apply to party bags assembled to your own selection of contents, as these are made to your specification. It also does not apply to sweets or other food that has been unsealed or could deteriorate.
- This does not affect your rights if goods are faulty (see section 8).
8. Faulty, damaged or incorrect goods
If anything arrives faulty, damaged, incorrect or not as described, please email us within 30 days of delivery with your order number and photos. We will offer a replacement or a refund for the affected items, in line with your legal rights.
9. Corporate and business orders
Corporate orders may be supplied under a written quote, which applies alongside these terms. If you buy as a business, the cancellation rights in section 7 do not apply, and our total liability to you is limited to the price you paid for the order.
10. Our responsibility to you
- We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
- We are not responsible for loss that was not foreseeable, or for business losses where you buy as a consumer.
- We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights.
11. Events outside our control
We are not responsible for delays caused by events outside our reasonable control, such as courier disruption or severe weather. If this happens we will contact you, and you may cancel and receive a refund for anything not delivered.
12. Your personal information
We use your personal information as described in our Privacy Policy.
13. Changes to these terms
We may update these terms from time to time. The version shown on our website when you place your order applies to that order.
14. Law and disputes
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
15. Contact and complaints
If you have a question or complaint, please email hello@goodieshop.co.uk. We aim to respond within 1 business day.