Last updated: 26 October 2026
This policy explains how Goodie Shop collects and uses your personal information when you visit www.goodieshop.co.uk, place an order or contact us, and the rights you have under UK data protection law (UK GDPR and the Data Protection Act 2018).
1. Who we are
Goodie Shop is a trading name of Two Acorns Ventures Ltd, registered in England and Wales, company number 17543968. Registered office: 25 Hardy Street, Hull, HU5 2PL, United Kingdom. We are the data controller for the personal information described here. Contact: hello@goodieshop.co.uk.
2. Information we collect
- Order details: your name, email address, phone number, billing and delivery addresses, and the items you order.
- Payment details: card payments are handled by our payment provider (WooPayments, powered by Stripe). We do not see or store your full card number.
- Account details: if you create an account, your login details and order history.
- Messages: anything you send us by email or through our website, including allergy or dietary information you choose to share about your order.
- Newsletter: your email address, if you sign up for offers.
- Website usage: technical information such as your IP address, browser, device and pages visited, collected through cookies and similar technologies.
Our products are bought by adults. We do not knowingly collect personal information from children.
3. How we use your information
- To process and deliver your order and handle refunds or returns (necessary for our contract with you).
- To keep accounting and tax records (to meet our legal obligations).
- To answer your questions, prevent fraud and keep our website secure (our legitimate interests).
- To send our newsletter and offers, only if you have agreed. You can unsubscribe at any time using the link in every email.
- To understand how our website is used and measure our advertising, only where you have accepted the relevant cookies.
4. Who we share it with
We never sell your personal information. We share it only with trusted providers who help us run Goodie Shop, and only as needed:
- our payment provider (WooPayments / Stripe);
- our website hosting and email providers;
- delivery companies, to deliver your order;
- our newsletter tool (MailPoet), if you sign up;
- analytics and advertising services such as Google, Reddit and Snapchat, only where you have accepted cookies;
- professional advisers such as our accountant, and authorities such as HMRC where the law requires it.
Some of these providers are based outside the UK, for example in the United States. Where this happens, your information is protected by approved safeguards, such as UK adequacy regulations or the UK International Data Transfer Agreement.
5. Cookies
We use essential cookies to make our shop work, for example to keep items in your basket. With your permission, we also use analytics and advertising cookies. You can accept or reject non-essential cookies in our cookie banner and change your choice at any time.
6. How long we keep it
- Order and payment records: 6 years, as required for tax and accounting.
- Emails and enquiries: up to 2 years after our last contact.
- Newsletter details: until you unsubscribe.
- Customer accounts: until you ask us to close your account, subject to the order records above.
7. Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to have it transferred, and to withdraw your consent at any time. To use any of these rights, email hello@goodieshop.co.uk. We will reply within one month.
If you are unhappy with how we handle your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
8. Keeping your information safe
We use secure (HTTPS) connections, trusted payment and hosting providers, and limit access to your information to those who need it.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.